FAQs

What if my cat is unwell or there's an emergency?

1

If I'm concerned about your cat, I'll contact you straight away and follow your instructions. When you book, please give me your vet's details and an emergency contact. If I can't reach you, I'll contact your vet for advice. If your cat needs to be seen, I can take them to the vet with your permission.

Are you insured?

2

Yes, I'm fully insured with Pet Plan Sanctuary.

What is your cancellation policy?

3

I understand plans can change, so here's how cancellations work:

  • More than 48 hours' notice: free

  • 24 to 48 hours' notice: 50% of the visit cost

  • Less than 24 hours' notice: full price

Christmas and New Year: because these dates book up so quickly, cancellations with less than 3 days' notice are charged at full price.

You can amend or cancel visits yourself at any time through the Time To Pet scheduling app. Please let me know as soon as you can if your plans change, and I'll always try to rebook or adjust where possible.

How do I book?

4

Booking is quick and done entirely through the Time To Pet app:

  1. Use the link on my website to get to the app, then download it and sign up.

  2. Once you're signed in, choose any free days to book your visits.

  3. If a day can't be booked, it's either not available or fully booked.

You can also amend or cancel visits in the app at any time (see the cancellation policy above). If you have any questions or can't find a date you need, get in touch and I'll do my best to help.